Terms and Conditions

Cancellation Policy:

  • Bookings cancelled 30+ days in advance will be refunded 50% of their deposit.
  • Guests who cancel 14+ days will lose 100% their deposit.
  • For cancellations less than 7 days before arrival all payments will be retained. A change of dates is possible. Terms and conditions apply.
  • If the booking is for less days/people that originally booked there will not be a refund. 

General Terms and Conditions:

  • If you wish to make use of your booking at another time, we allow you to change your dates to another date in the future (12 months). Terms and Conditions apply.
  • Making the new booking is subject to availability.
  • Long weekends and school holidays are excluded unless booked 48hrs in advance and are subject to availability. Weekends during the period December – March cannot be booked more than 48 hours in advance.
  • Bookings may only be cancelled once. Guests who cancel for the second time will lose all monies paid.
  • Banked monies are not transferable to other bookings or people.
  • If the rate has increased since the original booking was made the new rate will be applied..
  • Cancellations for the December/January school holidays that are made less than 14 days before the arrival date will not be entitled to an exchange and full payment will be forfeited.
  • Bookings must be confirmed with a deposit payment in order to be guaranteed.
  • Deposits can be paid by eft or by credit card.
  • Full payment must be received within the time specified for full payment.All bookings for long weekends, festival weekends, weekends from November to March and December/January holidays must be paid in 14 14 days before arrival.
  • Please note that in cases where the balance is not paid after repeated requests for payment have been sent to the guest, the booking may be cancelled by ourselves to enable us to recover the cost of the loss of income. Any payments that have been made towards the booking will be kept for another visit in the future, terms and conditions apply.
  • We reserve the right to cancel any booking where payment has not been made within the time specified in order for us fill the space and recover any potentially lost revenue.
  • Guests who have paid in full on arrival will receive priority check in.

In addition:

  • Early departures and late arrivals will not be eligible for refunds.
  • No refunds or rebates for individual members of the group who do not arrive.
  • Bookings that are changed to a shorter period of time will be liable for the full amount of the original booking. We reserve the right to cancel these bookings in full.
  • Rebooking fee of 10% of the cancelled booking will be applied.
  • Refunds will be made within 30days of cancellation.
  • Peak periods are any long weekend, December/January and Easter school holidays and festival weekends.

Terms and Conditions using a banked booking exchange:

  • The booking must be made within 12 months from the date of cancellation.
  • Bookings are subject to availability and can be made from May to September or mid week at any time of the year except during peak period.
  • In certain circumstances, bookings can be made at other times during the year as long as the booking is not made more than 48 hours before the arrival date.
  • An admin charge of 10% of the previous cancelled booking will be levied to the new booking.
  • Bookings may only be cancelled once. Guests who cancel for the second time will lose all monies paid.
  • If the rate has increased since the original booking was made the new rate will be applied and the difference will be due at the time of booking.
  • Early departures and late arrivals will not be eligible for refunds.
  • Bookings that are changed to a shorter period of time or for less people will be liable for the full amount of the original booking.
  • Peak periods are any long weekend, festival weekend, December/January and Easter school holidays.
  • Cancellations for the December/January school holidays that are made less than 14 days before the arrival date will not be entitled to an exchange and full payment will be forfeited.
  • Bookings that are changed to a shorter period of time will be liable for the full amount of the original booking.

 

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